Refund policy
If delivery fails, do not pay twice.
A verified payment should result in a license key. If checkout succeeds but license delivery fails, the order must be reviewed and recovered from the payment record.
Policy review gate: refund deadlines, withdrawal model, taxes, markets, support SLA, and counsel approval must be finalized before public sale readiness is claimed.
Failed delivery
If PayPal verifies the payment but the license is not delivered, the customer should keep the receipt and contact support. CaptureStack should recover the order from the payment record and either deliver the license or review the refund path.
Wrong edition or duplicate charge
Wrong-edition, duplicate-charge, cancelled-payment, declined-payment, and failed-delivery cases must be handled from durable order evidence. The customer should not send card details, passwords, or unrelated screenshots.
Immediate digital delivery
If immediate digital delivery is enabled, checkout must record the required delivery consent and acknowledgement where the law requires it. CaptureStack must not claim a withdrawal right was affected unless the exact record exists.
Support route
The public contact route is [email protected]. Include the purchase email, product purchased, PayPal receipt reference, and a short description of the issue.