Refund & License Recovery Policy
If delivery fails, do not pay twice.
Every CaptureStack edition—CAP ($5.99 USD), PRO ($9.99 USD), Echo ($19.99 USD), and Home ($29.99 USD)—is protected by our 14-day commercial guarantee and instant self-service license recovery.
1. 14-Day Commercial Refund Guarantee
We stand behind the quality and performance of CaptureStack on Windows 10 and Windows 11. You may request a full refund within 14 calendar days of your verified purchase if:
- CaptureStack does not perform as described on your supported Windows 10/11 system and our support team cannot resolve the issue;
- A verified payment was captured but your cryptographic license key or official installer could not be delivered or recovered; or
- An accidental duplicate charge occurred for the same edition and purchase email.
When a refund is issued, the corresponding cryptographic license key (CAPTURESTACK2...) is deactivated and the full purchase amount is returned to your original PayPal or Google Pay payment method.
2. Automatic License Recovery (Never Pay Twice)
If your browser closes after payment or an email is delayed by a spam filter, your order is already recorded. No duplicate payment is needed after a verified order.
- Instant self-service lookup: Open My Account and enter the purchase email used during checkout to view your receipt status and recover your license key.
- Receipt reference: Keep your receipt ID (for example,
rcpt_...) or PayPal transaction ID for priority verification.
3. Statutory Consumer Rights
This 14-day commercial refund policy is provided in addition to—and does not limit—any mandatory statutory cancellation or consumer protection rights that apply under the laws of your country or state of residence.